If you or someone you know needs help, there are a range of national and local support lines available to provide advice, guidance, and a listening ear.
Whether it’s support with health, wellbeing, finances, housing, or personal safety, this page brings together some of the key services you can turn to.
If you know of a support line that isn’t listed here but could help others in our community, please get in touch. We’re always looking to keep this page up to date with useful information for constituents.
Emergency and Care Services
Emergency Services (Police, Ambulance, Fire): 999
Non-Emergency Police: 101
NHS (Medical Advice, Non-Emergency): 111
Environment Agency (General): 03708 506 506
24hr Floodline: 0345 988 1188
National Gas Helpline: 0800 111 999
Power Cut Line (including SP Energy Networks): 105 or 0800 001 5400
Local Authorities
Cheshire East Council: 0300 123 5025
Cheshire East Children & Young People Emergencies: 0300 123 5022
Cheshire East Adult Social Care (Out of Hours): 0300 123 5022
General Council Emergencies (Cheshire East): 0300 123 5025
Cheshire West & Chester Council: 0300 123 7035
Utilities & Infrastructure
United Utilities (Water Supply): 0345 672 3723
United Utilities (Water Leaks): 0800 330 033
Sewerage: Contact your Local Authority
Openreach (Damage / Health & Safety): 0800 023 2023
Health, Wellbeing & Family Support
Childline: 0800 1111
NSPCC: 0808 800 5000
RSPCA Cruelty Line: 0300 1234 999
Samaritans: 116 123
Victim Support: 0808 1689 111
Domestic Violence Helpline: 0808 2000 247
Age UK Advice Line: 0800 678 1602
Community & Legal Advice
Citizens Advice - Cheshire West: 0808 278 7806
Citizens Advice - Cheshire East: 0800 144 8848
Benefits, Tax, and Allowances
Universal Credit: 0800 328 5644
Pension Service: 0800 731 7898
Disability Service: 0800 121 4433
HMRC (Tax Queries): 0300 200 3300
Crime, Safety & Reporting
Action Fraud (Report Fraud & Cybercrime): 0300 123 2040
Crimestoppers (Anonymous Crime Reporting): 0800 555 111
Modern Slavery Helpline: 08000 121 700
Mental Health & Emotional Support
CALM (Campaign Against Living Miserably - Suicide Prevention): 0800 58 58 58
Shout (24/7 Crisis Text Line): Text SHOUT to 85258
Papyrus (Suicide Prevention for Young People under 35): 0800 068 4141
Mind (Mental Health Support): 0300 123 3393
Cruse Bereavement Support: 0808 808 1677
Housing & Homelessness
StreetLink (Report Rough Sleeping): 0300 500 0914
Shelter (General Housing Helpline): 0808 800 4444
Roads, Travel & Transport
National Highways Customer Contact Centre: 0300 123 5000
Traveline (Public Transport Info): 0871 200 22 33
Telecoms, Digital Support & Scams
Get Safe Online (Cybersecurity Advice): www.getsafeonline.org (web resource rather than a number)
Ofcom (Telecoms Complaints and Advice): 0300 123 3333
Animal Welfare
British Horse Society (Reporting Road Incidents involving Horses): 02476 840517